Capri Global Capital Limited (CGCL) is rapidly scaling its gold loan business, positioning it as a key growth driver within its diversified lending portfolio. A recent visit to the company’s newly opened branch in Nalasopara, Mumbai, offers insight into its operational strategy, customer focus and risk management practices.
CGCL, a retail-focused non-banking financial company (NBFC), aims to bridge the credit gap for underserved communities across northern and western India. Its secured loan book spans gold loans, MSME financing and affordable housing, with a strong emphasis on last-mile credit delivery.
Having entered the gold loan segment in August 2022, the company has expanded aggressively. By the third quarter of FY26, its gold loan assets under management (AUM) had reached ₹12,800 crore, marking an 80% year-on-year rise and accounting for around 42% of its total portfolio. The company expects this share to grow to nearly 50%.
CGCL currently operates 910 gold loan branches nationwide, including 102 in Maharashtra and Goa. Its customer base includes small business owners, salaried individuals, women entrepreneurs and marginal farmers.
At the branch level, CGCL relies on a fully digitised onboarding system, enabling loan disbursals within 60 minutes for new customers and 30 minutes for repeat borrowers. The company adopts a walk-in model, leveraging existing MSME relationships, while also hiring experienced staff from competitors.
The Nalasopara branch, operational for three months, sees a daily footfall of four to five customers, expected to rise to 15–20 as it matures. Each branch typically requires an investment of ₹25–30 lakh and operates with a lean team, including a branch manager, gold valuers and relationship officers.
Security remains central to operations. Each gold packet is digitally tracked, with strict vault access protocols and fortnightly audits ensuring accountability and risk control.
