State Bank of India (SBI), the country’s largest lender, has unveiled YONO 2.0, a revamped version of its flagship digital banking platform, as it looks to deepen customer engagement and expand its digital footprint across India.
Launched in Mumbai on Monday, the upgraded platform marks eight years since YONO was first introduced and is designed to offer a more seamless and personalised banking experience. The new version integrates mobile banking and internet banking on a unified backend architecture, with a common user interface, enabling customers to move seamlessly across channels.
SBI said the redesigned platform significantly strengthens its omnichannel capabilities for its more than 50 crore customers, while setting new benchmarks for user security and experience. Currently available in English and Hindi, YONO 2.0 will be rolled out in 15 languages, underscoring the bank’s focus on accessibility and inclusion.
One of the key features of YONO 2.0 is a simplified KYC and re-KYC process, which removes the need for customers to undergo repeated verification when accessing different products and services. The bank believes this will reduce friction and make digital banking more intuitive for users.
The platform also reflects SBI’s growing emphasis on sustainability. New features include carbon footprint tracking and a “green score”, aimed at encouraging environmentally conscious financial behaviour and supporting the bank’s green banking initiatives.
Speaking at the launch, SBI Chairman CS Setty said the new YONO was central to the bank’s long-term digital strategy. He noted that SBI currently has around 9.6 crore YONO users and aims to double this number to 20 crore in the coming years.
Mr Setty added that technology would play a critical role in reducing customer acquisition costs. “By leveraging technology, we believe we can acquire customers at one-tenth the cost of a branch, while still offering personalised experiences at scale,” he said.
With YONO 2.0, SBI is positioning itself to shape the next phase of digital banking in India, combining scale, innovation and trust in a rapidly evolving financial landscape.
