Fino Payments Bank has announced a strategic partnership with financial technology company Ezee.ai as part of its preparations for transitioning into a Small Finance Bank (SFB), marking a significant step in its digital transformation strategy.
The bank said it will deploy Ezee.ai’s artificial intelligence-powered lending solutions, including a Loan Origination System (LOS), Business Rules Engine (BRE), and Collections Management Platform. The move is aimed at enhancing lending operations through automation, faster decision-making and improved customer service.
According to the bank, the technology platform will support the creation of a more efficient lending ecosystem as it expands beyond its payments-focused business model and advances its SFB roadmap.
Ketan Merchant, Interim Chief Executive Officer of Fino Payments Bank, described the partnership as an important milestone in the bank’s next phase of growth.
“Our vision is to build a differentiated, technology-led and asset-light Small Finance Bank that combines innovation with customer-centricity,” he said. “This collaboration strengthens our lending capabilities through AI-driven automation and intelligent decision-making while helping deliver faster, seamless and more inclusive banking services.”
The partnership comes as financial institutions increasingly invest in artificial intelligence and digital platforms to streamline operations, improve risk assessment and enhance customer experiences. Industry experts say AI-based lending systems can help banks reduce processing times, improve underwriting accuracy and expand access to credit, particularly in underserved markets.
Rajendra Awasthi, Chief Executive Officer of Ezee.ai, said the company’s no-code AI platform would help accelerate Fino’s digital lending ambitions while providing greater operational flexibility and scalability.
The collaboration forms part of Fino Payments Bank’s broader strategy to build a technology-driven banking franchise capable of serving a wider customer base across India. The bank said the initiative aligns with its objective of increasing credit access in semi-urban and rural markets through digital innovation.
As the institution moves closer to its Small Finance Bank ambitions, technology is expected to remain central to its growth strategy, supporting both operational efficiency and financial inclusion.
